Category: meetings

Gotta Know Your Limitations

To paraphrase the Clint Eastwood movie, ‘A man’s gotta know his limitations’.

What does that mean for you, as an owner of a company?

It means don’t get ahead of your organization’s ability to execute what you want to do.

It’s fine to have buy-in from your organization on your plans (we recommend it), but you might task your organization with more than it can do in the time frame you’d like it done.

An example: in one of my companies, we were adding production capacity, expanding eastward in the United States, and adding English and Australian distributors, and I and my plating manager got the idea for a completely new metal coating process for our exhaust parts on a Friday afternoon.

We were also improving our shipping times, which required a fairly major commitment to more inventory.

I discussed the new pr my partner, who had blessed the idea previously but who had expressed valid concerns about going beyond our capacity, So Monday, I and my partner held an all hands meeting with my staff, front office and warehouse, as well as production. My CFO missed the meeting, but she would have asked me what additional strain I would be putting on our financial resources.

Frankly, I didn’t know, and I admitted as much. My name was on the building, but I discovered it was ok to not know something. At Wharton and Ford, you were expected to know the answers.

So, we kept implementing the other expansion plans, and I started the process of doing market research and actual testing of the parts in the worst climates where we had discrete distributors. I might have otherwise skipped the market research test because the initial response from a couple of key distributors was overwhelmingly positive.

We digested the plans already in the works, and then tested the parts in places like Seattle, Houston (for marine uses) and Denver. All positive.

The tests took about six months, during which time our competitors might have found out what we were up to, but they didn’t.

So, we stayed within our limitations, kept the financial wheels on the business and had a very successful product launch.

And the staff was happy, because they didn’t get pushed beyond their limits.

Financially, we added nearly 30% to our sales in a year in the middle of a recession, which we didn’t think we could do, but it worked.

Gotta know your limitations so you can exceed them

 

Stop Those Annoying Meetings

Since we’re all back at some form of work (in office, remote, or a combination of the two), meetings are back.

Notice that I didn’t say ‘in style’. They’re not.

One of our clients, PADT in Tempe, run by Eric Miller, wrote a good article published by the Phoenix Business Journal, entitled ‘A Word About Those Annoying Questions’. Eric runs a civil engineering firm, staffed with a bunch of engineers, who have all sorts of ideas on how a particular project should be run or a client should be handled, so he’s used to annoying meetings.

What makes the meetings annoying is that some staffers, in Eric’s opinion, and we think he’s right, delight in asking annoying ‘challenge’ questions of whoever’s running the meeting, or even some other meeting participants.

Discussion is good, but only to a point. And the annoying questions may not have anything to do with the subject. Since all Eric’s staff is probably highly paid and he doesn’t want unhappy employees and wants to foster creativity, he probably tolerates annoying questions in meetings.

In fact, about halfway through his article, Eric admits that challenge questions, which might be initially annoying, aren’t really that bad and usually lead to better solutions.

So, bottom line, don’t worry about whether a meeting was annoying. So your ego got a dent and a bruise. Did you get to a better solution?